Playful Platypus Business Ops
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Terms of Service

Last updated: June 29, 2026

These Terms of Service ("Terms") are a binding agreement between you and Playful Platypus LLC ("we", "our", or "us") and govern your use of the Playful Platypus Business Ops service ("the Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

1. Eligibility

To use the Service, you must:

  • Be at least 18 years old.
  • Be authorized to enter into a binding contract on behalf of yourself or the business you represent.
  • Operate a US-based business. The Service is available only to businesses located in the United States. Customers outside the United States may not subscribe at this time.

If you are using the Service on behalf of a business or other organization, you represent that you have authority to bind that entity to these Terms, and "you" refers to both you and that entity.

2. The Service

Playful Platypus Business Ops is a hosted business operations platform that includes contact management ("People"), product catalog ("Products"), media library ("Media"), messaging tools, and related capabilities. Functionality available to you depends on your Subscription tier and on the Capabilities and Resources included with that tier, as described in our product documentation.

We may add, change, or discontinue features over time. Where a change materially reduces functionality you depend on, we will give reasonable advance notice.

3. Your Account

When you sign up, you create an Account, which is the commercial and billing unit for your use of the Service. An Account may contain one or more Businesses (isolated operational containers — each its own tenant with its own data) and one or more Users (people authorized to access the Account's Businesses).

You are responsible for:

  • All activity that occurs under your Account.
  • Keeping your sign-in credentials secure.
  • The actions of any User you invite into your Account.
  • The accuracy of the information you provide to us.

Authentication is provided by Clerk. You agree that Clerk may process your authentication information for the purpose of operating sign-in, session management, and account recovery on our behalf. See the Privacy Policy for details.

4. Subscriptions, Billing, and Taxes

Paid use of the Service is governed by a Subscription at the Account level. Subscription tiers, prices, included Capabilities, and Resource allowances are described on our pricing page and in our product documentation.

Billing is handled by Stripe, who acts as the merchant of record for Playful Platypus Business Ops subscriptions (sold through Stripe Link). This means:

  • Stripe — not Playful Platypus LLC — is the seller of record for the transaction.
  • Stripe collects payment, stores your payment method, calculates and remits any applicable sales tax, and issues your receipt.
  • Charges may appear on your statement as a Stripe Link transaction.

Subscriptions renew automatically at the end of each billing cycle (monthly or, where you elect annual billing, every 12 months) at the then-current price for your tier, until you cancel. By subscribing, you authorize Stripe to charge your payment method on each renewal.

Additional Businesses, Resource add-ons (such as additional AI Credits or storage), and other paid options are billed in the same way and renew on the same cycle as your Subscription unless stated otherwise at purchase.

If a charge fails, we may suspend paid functionality until payment is resolved.

5. Cancellation, Refunds, and Account Closure

You may cancel your Subscription at any time from within the Service. Cancellation takes effect at the end of the current billing period; you retain access to paid features until then, and your Subscription will not renew.

30-day money-back guarantee. If the Service does not meet your needs, you may request a refund of your Subscription fees within thirty (30) days of the original charge — including both initial purchases and renewals, and including annual plans. The refund is issued to your original payment method via Stripe.

To prevent abuse of the guarantee, the refund is reduced by the value of any AI Credits your Account consumed during that 30-day period, calculated at the then-current add-on price for AI Credits. All other Subscription fees from that 30-day period are returned in full. After the 30-day window, Subscription fees are non-refundable except where required by law.

You may close your Account at any time. When you do, we delete or anonymize your business data within a reasonable period, subject to the backup-retention horizon described in the Privacy Policy. Account closure also removes the associated records from our authentication provider (Clerk) and cancels and removes the associated customer record at our billing provider (Stripe).

6. Your Content and Data

You retain all rights to the information, documents, products, images, messages, and other content you create, upload, or generate through the Service ("Your Content"). You grant us a limited, non-exclusive, worldwide license to host, store, process, transmit, display, and back up Your Content solely as needed to operate and provide the Service to you and to perform the obligations described in these Terms and our Privacy Policy.

Because the Service is a CRM, Your Content may include personal information about your own contacts, leads, and subscribers. For that information, you are the data controller and we act as your processor — we handle it on your behalf and according to your instructions. You are solely responsible for:

  • Having a lawful basis to collect, store, and use that information.
  • Obtaining any required consents (including marketing consent under CAN-SPAM and applicable US state privacy laws).
  • Responding to data-subject requests from your own contacts.

7. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law or regulation, or infringe anyone's rights.
  • Send unsolicited commercial messages, or otherwise use the messaging features to contact people who have not given you valid consent under applicable law and under the terms of any third-party email provider you connect.
  • Upload, store, or transmit malware, illegal content, or content that infringes intellectual-property rights.
  • Probe, scan, or test the security of the Service; bypass authentication or access controls; or attempt to access data that does not belong to your Account.
  • Reverse-engineer, decompile, or scrape the Service, or attempt to extract the underlying source code, models, or training data.
  • Use the Service to build a competing product or to benchmark for the purpose of building a competing product.
  • Exceed the Resource allowances of your Subscription tier other than through purchased add-ons, or otherwise circumvent metering.

We may suspend access (in whole or in part) if we reasonably believe you are violating this section, and we will normally try to give you notice and a chance to cure unless the violation is severe.

8. Third-Party Integrations

The Service connects to third-party providers — including Stripe (billing), Brevo (email delivery), Square (commerce), and others we may add — to enable specific features. When you connect a third-party account:

  • You authorize us to exchange data with that provider on your behalf.
  • You remain bound by that provider's terms of service and acceptable-use policies.
  • For email sending via Brevo, the Brevo account is yours, you are the sender of record, and you are responsible for sending reputation, anti-spam compliance, and the Brevo bill. We provide tools (such as our consent model) to help you stay compliant, but compliance is your obligation.
  • We are not responsible for the acts, omissions, availability, or content of third-party services.

9. AI Features

Some features use third-party AI providers (currently Anthropic and OpenAI) to generate output from inputs you provide. Use of these features consumes AI Credits from your Account's Resource allowance.

  • AI outputs are provided "as is" and may contain errors, omissions, or biased content. You are responsible for reviewing AI output before relying on it or sharing it with others.
  • Inputs you submit are sent to the AI provider on a no-train inference path — providers do not retain inputs to train or improve their models — and are used only to produce the requested output. See the Privacy Policy.
  • You retain ownership of inputs you submit and, to the extent permitted by law and the underlying provider's terms, of the outputs generated for you.
  • Do not use AI features to generate content that violates Section 7 (Acceptable Use), including content that is illegal, infringing, defamatory, or designed to deceive recipients.

10. Resource Limits and Fair Use

Your Subscription includes a baseline allocation of Resources — currently Users, Storage, and AI Credits — pooled at the Account level. Allocations are described in our product documentation and may change with reasonable notice. When you reach an allocation, you may purchase add-ons or, where supported, upgrade your tier.

We may apply fair-use protections (such as rate limits) to prevent abuse or to protect Service stability.

11. Beta and Preview Features

We may make features available marked as "beta", "preview", "experimental", or similar. Those features are provided as is, may change or be removed at any time, may have reduced reliability, and are excluded from any service commitments. Your feedback on those features is welcome and may be used to improve them.

12. Service Availability

We strive to keep the Service available but do not currently commit to a service-level agreement. The Service is provided on an "as available" basis. We may perform maintenance, deploy changes, or experience outages; where reasonable, we will give advance notice of planned downtime.

13. Intellectual Property

The Service — including its software, user interface, design, documentation, trademarks, and the "Platypus", "Playful Platypus Business Ops", and "Playful Platypus" names and logos — is owned by Playful Platypus LLC or its licensors and is protected by intellectual-property laws. These Terms do not grant you any rights in our intellectual property other than the right to use the Service in accordance with these Terms.

You retain ownership of Your Content as described in Section 6.

14. Privacy

Our handling of personal information is described in the Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to that policy.

15. Suspension and Termination by Us

We may suspend or terminate your access to the Service if:

  • You materially breach these Terms and do not cure the breach within a reasonable time after notice (or immediately, for severe breaches such as abuse, fraud, or security violations).
  • Your payment method fails repeatedly and the balance cannot be collected.
  • We are required to do so by law or by a competent authority.
  • Continued operation of your Account would expose us, our other customers, or third parties to material legal or security risk.

On termination, your right to use the Service ends and the provisions of Section 5 (Account Closure) apply.

16. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory — including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant that the Service will meet your requirements or that AI-generated output will be accurate, complete, or suitable for any particular use.

17. Limitation of Liability

To the maximum extent permitted by law:

  • Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, or loss of data, arising from or relating to these Terms or the Service.
  • Our total cumulative liability arising from or relating to these Terms or the Service will not exceed the greater of (a) the fees you paid to Stripe for your Subscription in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred US dollars ($100).

These limitations apply regardless of the legal theory of the claim and even if we have been advised of the possibility of such damages. Some jurisdictions do not allow certain of these limitations; in those jurisdictions, our liability is limited to the smallest extent permitted by law.

18. Indemnification

You agree to defend, indemnify, and hold harmless Playful Platypus LLC and its officers and employees from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of:

  • Your Content;
  • Your use of the Service in violation of these Terms or applicable law;
  • Your violation of any third party's rights (including privacy rights of your own contacts);
  • Your messaging activity, including any claim that a message you sent violated anti-spam law or the terms of a connected third-party provider.

19. Governing Law and Disputes

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service that the parties cannot resolve informally will be brought exclusively in the state or federal courts located in Cache County, Utah, and you and we consent to the personal jurisdiction of those courts. Each party waives any objection based on inconvenient forum.

20. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated by email or in-product notice, and we may require you to re-accept the Terms before continuing to use the Service. Your continued use after a change takes effect means you accept the updated Terms.

21. Miscellaneous

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service and supersede any prior agreement on the same subject.
  • No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
  • Assignment. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • No third-party beneficiaries. These Terms do not create rights for any third party.

22. Contact

Questions about these Terms? Email support@platypusops.app.